Last updated on January 10, 2020.
These terms and conditions of use ("Terms of Use") of the Website (as defined below) between TenXT Solutions Pvt Ltd, d/b/a venuelook (hereinafter referred to as "TenXT" or "Venuelook") and the users/ registrants of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which venuelook offers You access to the Website and the Services (as defined below) through the Website.
Please read the terms of use carefully before using or registering on the website or accessing any material, information or services through the website. your use of the website or the services provided by the website shall signify your acceptance of the terms of use and your agreement to be legally bound by the same.
Your use of the website implies that you agree with the terms of use.
5. Use of Materials
The www.venuelook.com ("Website") is a website owned and operated by TENX TECHNOLOGY SOLUTIONS, a company incorporated under the laws of India, with its registered office at Faridabad, India. Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by venuelook at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
6. USAGE OF THE MOBILE NUMBER OF THE USER BY VENUELOOK
VENUELOOK may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; VENUELOOK may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by VENUELOOK is (a) upon the request and authorization of the User, (b) transactional and not an unsolicited commercial communication as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify VENUELOOK against all types of losses and damages incurred by VENUELOOK due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on VENUELOOK with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
7. RESPONSIBILITIES OF USER VIS-A-VIS THE AGREEMENT
The User expressly agrees that use of the services is at their sole risk. To the extent VenueLook acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall VenueLook be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. VenueLook may change the features or functionality of the services at any time, in their sole discretion, without notice. No advice or information, whether oral or written, which the User obtains from VenueLook or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the VenueLook pages or otherwise use any of the contents, pages, information or any other material provided by VenueLook. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying VenueLook in writing.
8. FORCE MAJURE CIRCUMSTANCES
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If VenueLook is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that VenueLook being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The User agrees that in situations due to any technical or other failure in VenueLook, services committed earlier may not be provided or may involve substantial modification. In such cases, VenueLook shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of VenueLook against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User. VenueLook shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits. Without prejudice to whatever is stated above, the maximum liability on part of VenueLook arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by VenueLook for its services. In no event shall VenueLook and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the VenueLook website(s) or any other channel . Neither shall VenueLook be responsible for the delay or inability to use the VenueLook websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the VenueLook website(s), or otherwise arising out of the use of the VenueLook website(s), whether based on contract, tort, negligence, strict liability or otherwise. VenueLook is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
